He calls
A customer calls you. The moment you hang up, Earl calls you to write it down. He calls the crew for updates, and calls you back when a job needs a decision. Your customers always get a person.
That was a new number. Who was it, and what do they need?
Dana Millar, 24 Oak Avenue, LVP in the kitchen, about 300 square feet. Book Hudson and Harry Monday.
Done. Dana Millar's kitchen, Monday, Hudson and Harry, eight to four. Want me to draft the quote at your LVP rate?
How did the Millar kitchen go today? Anything left for tomorrow?
What lands: The customer, the job, the booking, and the crew's update, on your sheets before you're back in the truck.